Terms & Conditions
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**GattaGlo Cleaning Services – Terms & Conditions**
_Last Updated: 01/06/2025_
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**Introduction**
Welcome to GattaGlo Cleaning Services! By booking or using our services, you agree to the following Terms and Conditions. Please read carefully before proceeding.​​​
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Gattaglo – Client Terms and Conditions
Company Details
Gattaglo (ABN: 23460624740)
Address: 101/75 Main Street, Kangaroo Point, Brisbane, QLD, AU
Phone: 0404 275 731
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1. **Services**
Gattaglo provides residential and commercial cleaning services as agreed at the time of booking.
All services will be provided with due care and skill, and within a reasonable time.
Nothing in this Agreement excludes or limits rights under the Australian Consumer Law (ACL).
GattaGlo offers professionals for cleaning services, including but not limited to:
- Regular home & office cleaning
- Deep cleaning services
- Bond cleaning for rental properties
- One-off or special event cleaning
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We strive to provide high-quality cleaning; however, service outcomes may vary depending on the condition of the premises and professionals assigned to services.
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2. **Bookings**
Gattaglo must confirm bookings before work is scheduled via phone, WhatsApp or message.
Clients must provide accurate access details and advise of any special requirements.
Changes or cancellations require at least 24 hours’ notice.
Cancellations made less than **24 hours** before the scheduled appointment may result in a cancellation fee.
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Payment is required upon completion of the service.
Late payments may incur additional fees.
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3. **Access and Keys**
Clients must ensure safe access to the premises at the agreed time.
If keys are provided, they will be securely stored and returned on request, according to the Key Security Policy.
Gattaglo is not responsible for delays or costs incurred when access is not possible due to the client's circumstances.
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4. **Client Responsibilities**
Clients must ensure the property is safe for contractors to work in.
Any hazards, security systems, or restrictions must be disclosed in advance.
Clients must not directly employ or engage Gattaglo contractors outside of this Agreement.
Customers must provide accurate information about the property, including size, condition, and any specific requests.
Customers are responsible for ensuring safe access to the premises.
Personal belongings that aren't to be cleaned or touched should be stored securely before cleaning commences.
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5. **Fees and Payment**
Service fees will be confirmed before the commencement of work.
Invoices must be paid within 2 days of issue, unless otherwise agreed in writing.
Late payments may attract a reasonable administration fee.
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6. **Standards and Complaints**
If a client is dissatisfied with the service, they must notify Gattaglo within 24 hours.
Gattaglo will investigate and, if required under ACL, provide an appropriate remedy which may include:
- Re-delivery of the service, a partial refund, or a full refund, depending on the nature of the issue.
- If unsatisfied with the contractor's services, contact us within **24 hours**, and we will address any concerns promptly.
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7. **Liability**
Gattaglo holds Public Liability Insurance.
To the extent permitted by law, Gattaglo is not liable for:
Pre-existing damage or wear and tear, items not securely stored, indirect or consequential loss.
GattaGlo takes great care advising contractors on and handling customers' property.
If any accidental damage occurs during cleaning, customers must report it within **24 hours** for review and resolution.
GattaGlo is not liable for any allergic reactions or sensitivities related to cleaning products.
However, nothing in this Agreement excludes liability for failure to comply with consumer guarantees under the ACL.
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8. **Cancellation and Termination**
Gattaglo may cancel or reschedule services due to unforeseen circumstances.
If Gattaglo cancels, clients will be offered a re-service or refund.
Either party may end ongoing arrangements with 7 days’ written notice.
GattaGlo reserves the right to refuse or discontinue services if:
- Unsafe or hazardous conditions are present.
- Customers fail to uphold agreed payment terms.
- There is harassment or inappropriate conduct towards our cleaners.
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9. **Privacy**
Gattaglo will collect and store client information only for the purpose of delivering services.
Details, name, phone, email, and details of work are kept confidential and are not shared with third parties.
Information will not be shared with third parties except as required by law.
Payment processing is secure and complies with industry standards.
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10. **Amendments to Terms & Governing Law**
These Terms and Conditions may be updated periodically.
Customers are encouraged to review them before booking.
The laws of Queensland, Australia, govern these Terms and Conditions.
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Acknowledgement
By booking services with Gattaglo, the client agrees to these Terms and Conditions.
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