Privacy Policy
GottaGlo Cleaning Services – Privacy Policy
**Last Updated: 2 September 2025**
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Effective Date: 08/08/2024
Gattaglo (ABN 23460624740) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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1. Information We Collect
We may collect personal information, including:
Name, address, phone number, and email address
Property access details (including keys or codes, where provided)
Billing information and payment details
Feedback, complaints, or communications with us
We only collect personal information necessary to provide our cleaning services.
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2. How We Collect Information
Directly from you (client/contractor) willingly when you book or enquire about services
From emails, phone calls, or forms you complete
From third parties where authorised by you
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3. Information use
We use personal information to:
Provide and manage cleaning services.
Communicate with clients and the contractors.
Process payments and issue invoices
Handle complaints and feedback.
Comply with legal obligations.
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4. Information Disclosure
We may share personal information with:
Contractors engaged by Gattaglo to deliver services
Service providers who assist with administration, IT, or payment processing
Authorities, if required by law
We do not sell or rent personal information to third parties.
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5. Information Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Where keys or access codes are provided, they are securely stored and handled in line with our Key Security Policy.
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6. Access and Security
You may request access to personal information we hold about you and ask us to correct it if it is inaccurate or out of date. Requests can be made using the contact details below.
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7. Complaints
If you believe we have breached your privacy rights, please contact us. We will investigate and respond promptly. If you are not satisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
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8. Contact Us
Gattaglo
Address: 101/75 Main Street, Kangaroo Point, Brisbane, QLD
Phone: 0404 275 731
Email: gattagloclean@gmail.com
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